SHIPPING & RETURNS
SHIPPING:
We aim to send all our orders out within 3 days. All our packages within the Netherlands will be send with Myparcel - Post NL, we will always use a secured shipment.
Delivery times:
Netherlands: around 2 business days
Europe: around 7-10 business days
Please note: duties and taxed are at the costumers own expense.
SHIPPING COSTS
We do send all the items with a secured shipment.
We do send all the items with a secured shipment.
Track and trace & insured shipment within the Netherlands are for FREE
Track and trace & insured shipment within Europe is €8,95
For international shipments outside of Europa please contact us for the shipment costs. We are not responsible for any import fees outside of Europe.
RETURNS:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return:
- You can contact us at thegoldreportamsterdam@gmail.com by sending a email with the subject 'Return request + your order number'
- If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- The item must always be returned with a secured shipment.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can always contact us for any return question at thegoldreportamsterdam@gmail.com.
You can always contact us for any return question at thegoldreportamsterdam@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.